Privacy Policy
Last updated: 26 February 2025
Who we are
This website is operated by Orchestrating Identity Limited ("Orchestrating Identity", "we", or "us"). We work in partnership with third parties to provide Identity Verification (IDV) Services. When we collect and use personal information about you, we are regulated under the UK General Data Protection Regulation and are responsible as 'controller' of that personal information.
Our collection and use of your personal information
We collect personal information about you when you access our website and/or contact us - either directly (when you contact us) or indirectly (your browsing activity). The personal information we collect includes:
- Your name, address, and contact details
- Details of any feedback you give us by phone, email, post, or social media
- Information about the services we provide to you
We use this personal information to customise our website to your preferences, notify you of changes to our services, improve our services, and provide any feedback you request.
This website is not intended for use by children and we do not knowingly collect personal information relating to children.
Our legal basis for processing
When we use your personal information we are required to have a legal basis. Depending on what we process and why, we may rely on:
- Consent - where you have given clear consent for a specific purpose
- Contract - where processing is necessary for a contract with you
- Legal obligation - where processing is necessary to comply with the law
- Legitimate interests - where processing is necessary for our legitimate interests (unless your rights override these)
When and what we collect
| When | What we collect | How we use it |
|---|---|---|
| When you make an enquiry | Your name, email address, and any contact number you provide | To communicate about your enquiry. We rely on legitimate interests. We retain this for two years after your enquiry is resolved. |
International transfers
We may transfer personal information to India to answer technical queries. India does not have an adequacy decision under UK GDPR. Any such transfer is subject to appropriate safeguards under Article 46(2)(c) of UK GDPR, through Standard Contractual Clauses (SCCs) with the UK Addendum or an International Data Transfer Agreement (IDTA).
We will not otherwise transfer your personal data outside the EEA or UK. For further details about these safeguards, please contact us.
Cookies and similar technologies
We use cookies on our website to recognise you and your device, store preferences, carry out research and statistical analysis, and target marketing more effectively. We use Google Analytics to understand how visitors use our site.
We will ask for your consent to place cookies except where they are essential. You can change your browser settings to not accept cookies. For more information, visit aboutcookies.org or the ICO's cookie guidance.
Marketing
Where we have your consent or it is in our legitimate interests, we may send you information about products and services by post, email, telephone, or text message. You can unsubscribe at any time by emailing [email protected] or using the 'unsubscribe' link in emails.
Your rights
Under the General Data Protection Regulation, you have rights including:
- Fair processing and transparency
- Access to your personal information
- Correction of mistakes in your information
- Erasure of personal information in certain situations
- Data portability in certain situations
- Objection to processing for direct marketing
- Objection to automated decision-making
- Restriction of processing in certain circumstances
- Compensation for damages caused by breach of data protection laws
To exercise any of these rights, email us with enough information to identify you and proof of identity.
Keeping your information secure
We have appropriate security measures to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. Access is limited to those with a genuine business need, and all processing is carried out in an authorised manner under a duty of confidentiality.
How to complain
We hope we can resolve any query or concern you raise. You also have the right to lodge a complaint with the Information Commissioner's Office: ico.org.uk/concerns or telephone 0303 123 1113.
How to contact us
Please contact our Marketing Team at [email protected] or write to Orchestrating Identity, 20 St Thomas Street, London, SE1 9RS, United Kingdom.
If you would like this policy in another format (audio, large print, braille), please contact us.